IT Delivery Director - CRM

Tasks/Responsibilities

The IT Delivery Director will be responsible for leading all Customer Relationship Management (CRM) implementation projects, from sales handoff to delivery, within a fast-growing IT consulting firm of about 70 employees.

MORE PRECISELY

• Lead the delivery practice and define the vision for its evolution
• Drive CRM implementations from A to Z (hands-on approach)
• Manage revenue forecasts, profit and loss (P&L) and profitability
• Optimize staffing and resource utilization
• Coach and grow 4 team leads
• Represent the company in pre-sales and post-sales discussions
• Be part of a team of about 30 people
• Work in an environment based on CRM solutions

PROFILE

• 10+ years of experience in IT Professional Services
• 7+ years as an IT Delivery Director
• Successful Customer Relationship Management (CRM) implementations
• Experience managing managers (team leads)
• Background in an IT consulting firm
• Experience in a fast-growing company (20-30% per year)
• Comfortable with financial and operational metrics
• Strong leadership with clear and precise communication
• Availability to travel to the United States
• Experience in financial services (asset)
• Bachelor’s degree in computer science or equivalent
• Bilingualism required (French and English)