Junior System Administrator

Tasks/Responsibilities

The Junior System Administrator will be responsible for supporting an IT environment of approximately forty users, while administering Office 365/SharePoint, ensuring operational security, and contributing to the continuous improvement of systems and emerging BI initiatives.

MORE PRECISELY

• Provide level 1–2 technical support and resolve user requests
• Manage support tickets, document actions, and prioritize interventions
• Install, configure, and maintain workstations, printers, and AV equipment
• Train, support, and guide users in adopting IT tools
• Administer Office 365/SharePoint: accounts, groups, permissions, and policies
• Contribute to security best practices, updates, backups, and MFA
• Participate in employee onboarding/offboarding and prepare required equipment
• Support the implementation and optimization of systems and analytical tools

PROFILE

• 3+ years of experience as a versatile system administrator
• Experience with Windows environments, Office 365, SharePoint, and mobile devices
• Strong knowledge of IT security, backups, MFA, and compliance (asset)
• Ability to communicate, simplify concepts, and support less technical users
• Skill in writing clear procedures and structuring IT documentation
• Interest in business intelligence and analytical tools such as Power BI (asset)
• Proficiency in access management, permissions, and onboarding/offboarding processes
• Strong organizational skills, autonomy, and excellent customer service orientation
• College diploma in IT or equivalent
• Bilingualism (French required, English required)