IT Technician

Tasks/Responsibilities

The IT Technician will be responsible for level 1 and 2 IT support and technical assistance to employees, while contributing to the maintenance of the Microsoft infrastructure and to IT projects within a company of approximately 60 employees.

MORE PRECISELY

• Provide level 1 and 2 technical support to employees
• Diagnose and resolve hardware, software and network issues
• Administer Active Directory, Microsoft 365 and Entra ID
• Manage IT onboarding, offboarding and hardware inventory
• Participate in the maintenance of servers, backups and the network
• Contribute to migration, deployment and IT security projects
• Join a core IT team of 2 people
• Work in an environment based on Microsoft, with physical and virtual servers

PROFILE

• 3+ years as an IT Technician
• Mastery of Active Directory, Microsoft 365 and Microsoft Entra ID
• Good knowledge of networking (Wi-Fi, virtual private network, switches)
• Autonomy and strong ability to solve technical problems
• Notions of level 3 support (strong asset)
• Ease with Fortinet and IP telephony (asset)
• Experience in Amazon Web Services and Google Cloud Platform (asset)
• Diploma or Bachelor’s degree in computer science or equivalent
• Bilingualism (French required, English functional)