IT Technician

Tasks/Responsibilities

The IT Technician will be responsible for providing Level 2 technical support to users and Level 1 technicians, in a company of approximately 550 employees, spread across several sites in Quebec.

MORE PRECISELY

• Respond to complex requests and handle incidents escalated by Level 1 technicians.
• Ensure complete documentation of problem resolution, and support and coach Level 1 technicians.
• Manage the administration of various platforms such as Active Directory, Azure Active Directory, Exchange, Intune, monitoring systems, etc.

• Participate in projects to improve security and automate operations by developing tools and scripts (PowerShell, Python).
• Be responsible for the proper functioning, updates, license management, and documentation of the company’s applications and systems.
• Implement best practices and processes defined by the ITIL framework.

PROFILE

• 5+ years of experience as an IT Technician
• ITIL Foundation certification (required), ITIL Practitioner certification, or a security certification such as Microsoft Certified Security (an asset)
• Proficiency with Microsoft platforms (AD, Azure AD, Exchange, Intune) and scripting languages ​​such as PowerShell or Python
• Strong knowledge of networking, systems, security, and automation technologies
• Professionalism, strong interpersonal skills, excellent customer service, autonomy, and technical leadership
• College diploma (DEC) in Computer Science or equivalent
• Bilingualism (French required, functional English)