IT Technician

Tasks/Responsibilities

The IT Technician will be responsible for level 1 and 2 IT support and technical assistance for approximately 1,000 employees, in an environment mainly focused on Windows and Microsoft 365.

MORE PRECISELY

• Handle employee support requests in person and remotely
• Diagnose and resolve level 1 and 2 hardware and software issues
• Configure workstations, mobile devices and peripherals
• Manage employee accounts and access in Microsoft 365 with rigour
• Write technical documentation and enrich the knowledge base
• Automate some recurring tasks using scripts
• Work within an IT team of approximately 4 people
• Work in an environment based on Windows, Microsoft 365, JIRA, iOS and Android

PROFILE

• 3+ years of professional experience as an IT Technician
• Expertise in Windows and Microsoft 365 environments
• Skilled in assembling and upgrading hardware (desktops and laptops)
• Good knowledge of networking (addressing, subnets, switches)
• Experience in supporting iOS and Android mobile devices
• Proficiency in PowerShell (asset)
• Familiarity with virtualization and Terminal Server (asset)
• Autonomy, rigour and strong team spirit
• Comfortable reaching out to people, with a strong service mindset
• Valid driver’s licence and access to a car (occasional travel)
• DEC or AEC in computer science or equivalent
• Bilingualism required (French and English)