IT Technician

Tasks/Responsibilities

The IT Technician will be responsible for providing first-level IT support and technical assistance to employees within an evolving Windows and Microsoft 365 environment.

MORE PRECISELY

• Diagnose and resolve hardware, software and connectivity issues
• Manage employee accounts, passwords and access rights
• Document interventions in the ticketing system and escalate as needed
• Ensure compliance with IT security and governance policies
• Participate in new equipment deployments and employee training
• Plan system maintenance and coordinate external IT vendors
• Work in an environment based on Windows, Microsoft 365 and Microsoft Entra ID
• Collaborate within an IT team of approximately 3 people

PROFILE

• 2+ years as an IT Technician
• Good knowledge of Windows, Microsoft 365 and Microsoft Teams
• Comfortable with Microsoft Entra ID / Active Directory
• Experience with an ERP system, ideally Epicor (asset)
• Excellent communication and customer service skills
• Experience in a manufacturing environment (asset)
• Autonomy and strong ability to prioritize requests
• CompTIA A+ certification (asset)
• DEP or DEC in Computer Science or equivalent
• Bilingualism required (French and English)