Technical Support Technician L1- L2

Delan: IT talent hunters 2019-07-23
  • Offer # : 1825
  • Region : Quebec City
  • Type of position : Permanent
  • Salary : To be discussed

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The Level 1 and 2 Support Technician is responsible for answering user service calls regarding various issues or issues related to applications, hardware and videoconferencing technologies. He will propose solutions and will follow up until its resolution.

 

MORE PRECISELY

 

Respond to support calls from users in different offices in Quebec;

Solve first and second level problems

Guide users in the proper use of applications;

Document requests and incidents as well as solutions;

Plan, install and test technical equipment for inter-office videoconferencing and between external offices;

Escalate, if necessary, and track problem resolution in a timely manner

Manage equipment loans (laptops, internet keys and mobile printers);

Support mobile devices (phones and tablets);

Prioritize the various requests expressed by the users.

Profile

  • College diploma in computer science or a related experience
  • Minimum of one (1) year of experience in computer support
  • Committed to providing excellent customer service
  • Excellent interpersonal skills and ability to communicate with different stakeholders
  • Very good level of bilingualism (French and English) both written and oral
  • Good knowledge of the Microsoft Office 2010 suite
  • Network knowledge (an asset) Bilinguism is a must.