Support Technician L1-L2

Delan: IT talent hunters 2019-07-25
  • Offer # : 1833
  • Region : West Island
  • Type of position : Permanent
  • Salary : To be discussed

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The N1 and N2 Support Technician will be responsible for installing and configuring computer hardware, operating systems and applications (PC, Printers, Phones, Windows Images, MS-Office …) as well as for diagnosing and solving hardware and software problems.

 

MORE PRECISELY

 

Support users on a daily basis via email or phone;

Develop, as required, procedural documentation and relevant reports;

Update computer inventory;

Access the appropriate knowledge bases and FAQs on the Internet to help solve problems;

Perform tests to make sure the problems have been resolved;

Record, track and document the problem-solving process, including all successful and unsuccessful decisions, and the steps taken until the problem is finally resolved in the bank management system;

Follow-up post-problem resolution with users;

Quickly establish a good working relationship with clients;

Perform 24/7 phone support in rotation.

Profile

  • DEC in computer science or related discipline
  • 1 to 2 years of minimum experience in technical support in a medium-sized enterprise, mainly using Microsoft technologies
  • Good analytical capacity
  • Bilingual (verbal and written).