Support Technician (contract 3+ months)

Delan: IT talent hunters 2019-01-13
  • Offer # : 1646
  • Region : West Island
  • Type of position : Contractuel
  • Salary : To be determined

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About the client

CONFIDENTIAL

Tasks/Responsibilities

 

The Support Technician will be responsible for supporting approximately 200 users on their laptops and network PCs using Windows. It will act as an intermediary between the user group and the IT department. The Technician will also provide support for all cell phones (IPhone, Blackberry).

 

MORE PRECISELY

 

Offer the Level 1 support for users across Canada.

Answer calls due to connection issues

Provide technical support and follow up on unresolved issues;

Train employees on the use of systems;

Provide software support for applications (Internet Explorer, Microsoft Office, Lotus Notes, Mc Afee Antivirus);

Configure and Install new computer systems;

Perform repairs on laptops, computers, printers and fax machines;

Collaborate with the Network Administrator to maintain the inventory of PCs, servers, peripherals as well as telecommunication equipment;

Perform IT recovery tests as needed.

Profile

  • 2+ years of experience as a Support Technician
  • Knowledge of network management
  • Knowledge of personal and peripheral computers
  • Experience in project management (an asset)
  • Experience with MS Office, Windows, Antivirus (Mc Afee), Lotus Notes, Explorer
  • DEC in computer science or equivalent
  • Bilingual (French and English).