Support Technician

Delan: IT talent hunters 2018-11-16
  • Offer # : 1602
  • Region : West Island
  • Type of position : Permanent
  • Salary : To be determined

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About the client

CONFIDENTIAL

Tasks/Responsibilities

 

The Support Technician (level 1 and 2) will be responsible for providing user technical support as well as training for users

 

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Provide hardware and software support (installation and configuration);

Assist the IT team in the implementation of projects (networks, software, and communication);

Respond to users’ needs concerning IT requests

Analyze requests in order to proceed with initial diagnosis and resolve the issue by prioritizing urgent needs;

Report requests or problems to the IT supervisor and forward the information received from user;

Inform users of product feature updates (software or hardware).

Profile

  • 2+ years of experience as a Support Technician (level 1 and 2)
  • In-depth computer knowledge in networking, Windows workstation, Windows domains AD and Linux
  • Ability to quickly identify software problems, based on IT knowledge
  • Technical skills and Agile methodology
  • Programming knowledge an asset (VB scripts, Powershell and others)
  • DEC in computer science or equivalent
  • Bilingual (French and English).