The Support Technician (level 1 and 2) will be responsible for providing user technical support as well as training for users
Provide hardware and software support (installation and configuration);
Assist the IT team in the implementation of projects (networks, software, and communication);
Respond to users’ needs concerning IT requests
Analyze requests in order to proceed with initial diagnosis and resolve the issue by prioritizing urgent needs;
Report requests or problems to the IT supervisor and forward the information received from user;
Inform users of product feature updates (software or hardware).