The Analyst will be responsible for supporting external clients on the company’s product. He or she will be responsible for customer relations.
Ensure constant communication with clients;
Analyze their requests and follow up with the internal teams;
Suggest new products to customers as well as personalized functionalities;
Ensure customer satisfaction and mobilize the necessary resources;
Collaborate with the project management office (analysts, project managers, etc.);
Participate in various internal projects for continuous improvement of tools and processes.