Software Trainer

Delan: IT talent hunters 2018-11-01
  • Offer # : 1585
  • Region : Montreal
  • Type of position : Permanent
  • Salary : To be determined

Share

About the client

CONFIDENTIAL

Tasks/Responsibilities

The Software Trainer will be responsible for providing leadership, from the pre-sales phase through to solution implementation and ongoing support, to ensure effective end user training delivery, customer proficiency, and successful system uptake that is focused on our clients’ business needs.

 

MORE PRECISELY

 

 

Lead a team of accomplished technical training and educational program development professionals;

Maintain strong relationships with clients to ensure effective and on-time delivery of training services that are tailored to client needs and support key project delivery.

Build an engaging team culture, remove impediments to success, and work collaboratively toward goals.

Develop, analyze, and report metrics to measure client satisfaction, team performance, training program effectiveness, and other KPIs.

Identify knowledge gaps, proficiency barriers, and performance improvement opportunities for both clients and internal staff and target educational program solutions.

Maintain a comprehensive technical understanding of the client software, including supported workflows and optimal hardware and software configurations.

Profile

  • 7+ years of experience in a training or implementation role
  • Bachelor’s degree in computer science or the equivalent
  • Experience in implementing a knowledge-centric organization and/or managing training
  • Experience conducting needs assessments, building training programs, managing an education P&L center
  • Knowledge of Articulate, Webex, and other training media
  • certification programs for an IT, software, or hardware organization
  • Bilingual (French and english).