Software Support Technician

Tasks/Responsibilities

The Software Support Technician will be responsible of supporting external clients in their Level 1 support requests on the use of one of the five applications developed by the company.

MORE PRECISELY

Respond to requests received by email (about 70%) and by telephone;

Prioritize requests, document tickets in Salesforce;

Accompany users in technical support on software;

Identify and effectively solve application problems;

Work in a team of 5 technicians.

PROFILE

+1 year of experience as an IT Technician (strong asset);

Professional experience in software support;

Knowledge of the Salesforce ticketing system (Asset);

Strong communication skills;

Excellent customer service;

Autonomy and speed;

DEP or DEC in computer support or the equivalent;

Bilingualism required (French and English).