The Software Support Technician will be responsible of supporting external clients in their Level 1 support requests on the use of one of the five applications developed by the company.
Respond to requests received by email (about 70%) and by telephone;
Prioritize requests, document tickets in Salesforce;
Accompany users in technical support on software;
Identify and effectively solve application problems;
Work in a team of 5 technicians.
+1 year of experience as an IT Technician (strong asset);
Professional experience in software support;
Knowledge of the Salesforce ticketing system (Asset);
Strong communication skills;
Excellent customer service;
Autonomy and speed;
DEP or DEC in computer support or the equivalent;
Bilingualism required (French and English).