Software Support Manager (12+ month contract)

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2023-05-01
  • Offer # : 3810
  • Region : Montreal
  • Type of position : Contractual
  • Salary : TO BE DISCUSSED


About the client



We are currently looking for a Software Support Manager for a 12-month contract with the possibility of being renewed.





  • Be the point of contact for unresolved escalated incidents
  • Ensure that software problems are optimally managed
  • Provide ongoing follow-up to users and manage situations until complete resolution





  • 3+ years of experience as an IT Support Manager
  • Professional experience in application support
  • Excellent customer service and concern for quality on incident management
  • Experience with an ITSM solution (reporting, major incident management), ideally with ServiceNow
  • Certification or knowledge of ITIL best practices
  • Experience in the field of Finance, knowledge of risk management (strong asset)
  • Team spirit and strong communication skills
  • BAC in computer science or equivalent
  • English required