Tasks/Responsibilities
We are currently looking for a Software Support Manager for a 12-month contract with the possibility of being renewed.
MANDATE
- Be the point of contact for unresolved escalated incidents
- Ensure that software problems are optimally managed
- Provide ongoing follow-up to users and manage situations until complete resolution
PROFILE
- 3+ years of experience as an IT Support Manager
- Professional experience in application support
- Excellent customer service and concern for quality on incident management
- Experience with an ITSM solution (reporting, major incident management), ideally with ServiceNow
- Certification or knowledge of ITIL best practices
- Experience in the field of Finance, knowledge of risk management (strong asset)
- Team spirit and strong communication skills
- BAC in computer science or equivalent
- English required
