Software Support Analyst

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2022-11-03
  • Offer # : 3563
  • Region : Montreal
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED

Share

About the client

CONFIDENTIAL

Tasks/Responsibilities

The Software Support Analyst will be responsible of supporting over 300 employees across Canada on the use of the various company applications.

 

MORE PRECISELY

 

Analyze incidents and document requests and solutions;

Solve software issues while providing exceptional service;

Execute technical tests on the company’s applications to ensure their performance;

Participate in various departmental projects.

 

 

PROFILE

1+ year of experience as a Software Support Analyst;

Professional experience in a corporate environment;

Proficiency in Microsoft 365, SharePoint, and SQL;

Experience supporting accounting/finance software;

Relational skills and strong professionalism;

Experience in functional analysis and/or process analysis;

DEC or AEC in computer science or the equivalent;

Bilingualism required (French and English).