The Software Support Analyst will be responsible of supporting over 300 employees across Canada on the use of the various company applications.
Analyze incidents and document requests and solutions;
Solve software issues while providing exceptional service;
Execute technical tests on the company’s applications to ensure their performance;
Participate in various departmental projects.
1+ year of experience as a Software Support Analyst;
Professional experience in a corporate environment;
Proficiency in Microsoft 365, SharePoint, and SQL;
Experience supporting accounting/finance software;
Relational skills and strong professionalism;
Experience in functional analysis and/or process analysis;
DEC or AEC in computer science or the equivalent;
Bilingualism required (French and English).