The Functional Analyst will be responsible of participating in the optimization and development of new features on the company’s Service Now platform.
Analyze and document the business needs for Service Now;
Write functional specifications and provide technical expertise on projects;
Propose various improvements to the processes and optimization of Service Now;
Write technical documentation and participate in user training;
Work closely with the developers.
5+ years of experience as a Functional Analyst;
Specialized experience with Service Now;
Knowledge of SAP modules and the concept of integration with other software (strong asset);
Resourcefulness and sense of responsibility sought;
BAC in computer science or equivalent;
Bilingualism required (French and English).