Level 2 Technician

Delan: IT talent hunters 2018-10-29
  • Offer # : 1576
  • Region : Montreal
  • Type of position : Permanent
  • Salary : To be determined

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The Level 2 Technician will be responsible for working directly with other members of the customer support team in order to support company software and infrastructure

MORE PRECISELY

 

Provide client support and software related issue revolutions via e-mail, phone and other electronic medium;

Triage, troubleshoot and address primarily frontline and escalated support issues for company solution customer;

Identify, research and resolve customer issues using available information resources;

Follow-up on customer inquiries;

Recognise repeated patterns in support requests and document them for information resources.

Profile

  • 2+ years of experience as a Level 2 Technician
  • Aptitude for technology, exceptional troubleshooting and problem-solving skills
  • Willingness to be on-call on scheduled weekends and holidays for priority support related issues
  • DEC in computer science or the equivalent
  • Bilingual (French and english).