Level 1 Technician

Delan: IT talent hunters 2019-03-11
  • Offer # : 1693
  • Region : Montreal
  • Type of position : Permanent
  • Salary : To be determined

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The Computer Technician will be responsible for performing Level 1 support to users while providing excellent customer service.

 

MORE PRECISELY

 

Install and configure new workstations and mobile devices;

Search for solutions to solve complex problems;

Ensure perfect customer service at all levels;

Be able to escalade tickets on time as well as at the right level;

Maintain inventory of computer equipment;

Create technical documents;

Manage user-access.

Profile

  • 3+ years of experience as a Computer Technician level 1
  • Experience with Windows, devices, antivirus, backup, office software, etc.
  • Experience with POS systems (strong asset)
  • Great autonomy
  • Must be interested in a work schedule from 2pm to 10pm and be available on weekends
  • Car needed (difficult access by public transport)
  • DEP in IT Support or equivalent
  • Bilingual (French and English).