The Level 1-2 Support Technician will be responsible for maintaining communications with the end user as well as write all relevant documentation throughout the life cycle of the service request
Attempts to resolve incident immediately;
Supports continuous improvement of ITSM processes;
Support the IT services such as, print, scan, copy services, as well as workplace related devices;
Perform user training, including writing documentation;
Adheres to the ITSM processes in responding to Services Desk requests and incidents;
Back up other IT support staff in Canada;
Ensure impeccable customer service at all levels.