IT Technician (Levels 1 and 2)

Tasks/Responsibilities

The IT Technician will be responsible of providing level 1 and 2 technical support to the company’s various SME clients.

MORE PRECISELY

Support users, document requests and provide solutions;

Contribute to the management of IT infrastructures (system/network) and upgrades;

Issue various recommendations and coordinate installations (hardware and software);

Ensure the computer security of each client and ensure the stability of the systems;

Write various management reports and keep technical documentation up to date.

PROFILE

2+ years of experience as an IT Technician;

Good knowledge of Windows Server, Active Directory, Microsoft365, G Suite, VPN, VMware, Hyper-V;

Knowledge of IP telephony, CISCO, SonicWall, Linux (assets);

Technological versatility, curiosity and resourcefulness;

Excellent customer service, interpersonal and communication skills;

Experience in pre-sales or IT sales (strong asset);

DEP in computer science or the equivalent;

French required, basic English.