IT Technician (Level 3)

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2022-07-19
  • Offer # : 3302
  • Region : Montreal
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The IT Technician will be responsible of supporting the company’s customers remotely with regard to more complex computer problems.

 

MORE PRECISELY

 

Provide quality service to employees of small and medium-sized businesses;

Analyze and solve Level 3 technical problems as well as support customers;

Support approximately 4,000 workstations spread over more than 160 sites;

Work with environments mainly on Windows, Linux and Microsoft 365;

Work in a team of approximately 20 IT technicians.

 

 

PROFILE

2+ years of experience as an IT Technician;

Professional experience in Level 2-3 technical support (complex problems);

Proficiency in Windows, Linux and Microsoft 365;

Technological versatility and desire to learn;

Interpersonal skills, strong in customer service;

Resourcefulness and autonomy;

DEP in computer science or the equivalent;

French required.