IT Technician (Level 2)

Tasks/Responsibilities

The IT Technician (Level 2) will be responsible for providing technical support to the employees of the company’s customers, especially in the public and parapublic sector.

MORE PRECISELY

• Perform mainly level 2 support via the Service Desk ticketing system
• Contribute to the upgrading of equipment, their configuration, and their updates
• Support problems with passwords, printers, access to software, etc.
• Work in environments on Microsoft 365

PROFILE

• 2+ years of experience as an IT Technician
• Strong knowledge of Microsoft 365
• Experience with a ticketing system, ideally Service Desk
• Must have resided in Canada for a minimum of 10 years
• Hold a valid driver’s license (class 5)
• DEC in computer science or equivalent
• Bilingualism required (French and English)