IT Technician (Level 1 and 2)

Tasks/Responsibilities

The IT Technician will be responsible of providing technical support to the 500 employees of the company to effectively resolve level 1 and 2 problems.

MORE PRECISELY

Provide IT support to employees in multi-site mode;

Configure workstations, monitor repairs, backups and updates;

Work 80% in support mode and 20% in project mode;

Stay on top of the latest IT trends and identify solutions to recurring issues.

PROFILE

2+ years of experience as an IT Technician;

Strong communication skills and excellent customer service;

Experience with Windows, Microsoft 365 (Word, Excel, Teams), Active Directory;

Knowledge of the Track-It ticketing system (asset);

Experience in a corporate environment;

DEC in IT support or equivalent;

French required, functional English.