The IT technician (Level 1) will participate in the installations as well as the technical support of office automation and telephone solutions in the company.
Offer a reliable and fast troubleshooting service by phone or email;
Assist other technicians with various requests (incidents, service requests and information requests, etc.);
Work in a company with more than 500 users;
Provide impeccable customer service according to company standards.
3+ years of experience as a Computer Technician;
Professional experience in Windows environment;
Good knowledge of OneDrive, ServiceNow, Cisco, Citrix Workspace, Lenovo, VMware Remote Console;
Experience with Apple and Samsung mobile devices;
Have very good customer service;
DEC in computer science or equivalent;
Bilingualism required (French and English).