Job offers - IT Technician (Level 1-2) Dispatch - DELAN - Montreal IT Recruiters

IT Technician (Level 1-2) Dispatch

Delan: IT talent hunters 2020-11-25
  • Offer # : 2415
  • Region : North Shore of Montreal
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The IT Technician will be responsible of dispatching tickets and supporting users in a managed services company, more specifically on the level 1 and 2 technical support.

 

MORE PRECISELY

 

Prioritize and assign tickets with the ticketing system;

Provide IT support to users and ensure effective problem resolution;

Support software, mobile and peripheral configurations and maintenance;

Work in a team composed of two technicians and five system administrators;

Work in a Windows and Microsoft 365 environment.

 

 

PROFILE

2+ years experience as an IT Technician;

Good knowledge of Windows, Microsoft 365, Azure and Cisco environments.

Experience on the road in a managed services company (strong asset);

Open to being on the road occasionally;

Strong interpersonal skills and excellent customer service;

Autonomy, ambition, reliability and good ability to prioritize;

DEC in computer science or equivalent;

Bilingualism required (French and English).