IT Technician (6+ month contract)

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2021-11-30
  • Offer # : 3046
  • Region : Montreal
  • Type of position : Contractual
  • Salary : TO BE DISCUSSED

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About the client

CONFIDENTIAL, possibility of working 100% remotely in the province of Quebec

Tasks/Responsibilities

We are currently looking for an IT Technician for a 6-month contract with possibility of having a permanent job.

 

PROJECT

Solve level 1 technical issues for company employees on internal applications, Microsoft 365, Windows, etc. Process a monthly request volume of approximately 350 tickets per technician, using the Octopus ticketing system and document requests according to ITIL practices. Work within a team of 10 level 1 IT technicians.

 

PROFILE

1+ year of experience as an IT Technician, professional experience in a corporate environment (asset), good knowledge of Windows and Microsoft 365 (Outlook, SharePoint, Teams, etc.), knowledge of ITIL best practices, communication skills and excellent customer service, DEP or AEC in computer science or equivalent, bilingualism required (French required and functional English).

 

For more information, please contact us.