IT Technician

Tasks/Responsibilities

The IT Technician will provide technical support to a hundred employees to effectively resolve level 2 and 3 problems.

MORE PRECISELY

Support users on the company’s hardware and software (web, mobile, ERP, CRM);

Document requests in the ticketing system and identify solutions to complex incidents;

Participate in updating the IT equipment to ensure optimal management;

Work in an environment on Microsoft 365, Windows, Azure, Apache, SAP.

PROFILE

5+ years of experience as an IT Technician;

Professional experience in Level 2 and 3 technical support;

Good knowledge of the Microsoft 365, Windows, and Azure environment;

Professional experience in hardware and software support;

Communication skills, positivism, and good adaptability;

Knowledge of SAP and/or Apache (strong assets);

DEC in computer science or equivalent;

Bilingualism is required (French and English).