IT Technician

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2021-11-24
  • Offer # : 3036
  • Region : Montreal
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The IT Technician will be responsible for providing technical support to employees to effectively resolve level 1 and 2 problems.

 

MORE PRECISELY

 

Provide IT support to the various offices across Canada, including the one in Montreal;

Perform workstation configuration, image creation, upgrades, etc .;

Work in a Windows, Microsoft 365, Active Directory, ITSM Freshservice environment;

Stay abreast of the latest IT trends and identify solutions to recurring problems;

Work within a team of 5 to 10 people (technicians and administrators).

 

 

PROFILE

2+ years of experience as an IT Technician;

Strong communication skills and excellent customer service;

Experience with Windows, Microsoft 365 (Word, Excel, Teams), Active Directory;

Knowledge of the ITSM Freshservice ticketing system (asset);

DEC in IT support or equivalent;

Bilingualism required (French and English).