IT Technician

Tasks/Responsibilities

The IT Technician will be responsible of managing the infrastructures and providing level 3 technical support for various SME clients of the company.

MORE PRECISELY

Design the architecture of the IT infrastructure (system/network) and upgrades;

Manage priorities, process level 3 requests, and support L1-2 technicians;

Make recommendations and coordinate the installations (hardware and software);

Ensure the IT security of each client and ensure the stability of the systems;

Write various management reports and keep technical documentation up to date.

PROFILE

3+ years of experience as an IT Technician;

Good knowledge of Windows Server, Active Directory, Microsoft365, G Suite, VPN, VMware, Hyper-V;

Knowledge of IP telephony, CISCO, SonicWall, Linux (assets);

Technological versatility, curiosity and resourcefulness;

Excellent customer service, interpersonal skills and communication skills;

Experience in pre-sales or IT sales (strong asset);

BAC in computer science or equivalent;

French required, functional English.