IT Support Technician (Levels 1-2)

Tasks/Responsibilities

The IT Support Technician will be responsible of providing level 1 and 2 IT support to company employees (approximately 1000 people in North America).

MORE PRECISELY

Resolve incidents mainly remotely and by phone;

Keep technical documentation up to date and participate in user training;

Work in a Windows, Microsoft 365, Exchange, Active Directory environment;

Work closely with another technician and the IT Director.

PROFILE

2+ years of experience as an IT Support Technician;

Level 1 and 2 IT support experience;

Excellent knowledge of Windows, Microsoft 365, Exchange, Active Directory;

DEC in IT support or equivalent;

Bilingualism required (French and English).