IT Support Technician – Level 1

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2021-10-22
  • Offer # : 2675
  • Region : South Shore of Montreal
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED


About the client



The IT Support Technician will be responsible of remotely supporting company’s clients regarding Level 1 IT issues.




Provide quality service to employees of small and medium-sized businesses;

Resolve issues within tight deadlines or escalate to Level 2 as needed;

Support around 4000 workstations spread over more than 160 sites;

Work in Windows and Microsoft 365 environments;

Work in a team of around 10 IT Support Technicians.




1+ year of experience as an IT Support Technician;

Professional experience in level 1 IT support;

Proficiency in Windows and Microsoft 365;

Technological versatility and desire to learn;

Relational skills, strong in customer service;

DEP in computer science or equivalent;

French required.