The IT Support Technician will be responsible of remotely supporting company’s clients regarding Level 1 IT issues.
Provide quality service to employees of small and medium-sized businesses;
Resolve issues within tight deadlines or escalate to Level 2 as needed;
Support around 4000 workstations spread over more than 160 sites;
Work in Windows and Microsoft 365 environments;
Work in a team of around 10 IT Support Technicians.
1+ year of experience as an IT Support Technician;
Professional experience in level 1 IT support;
Proficiency in Windows and Microsoft 365;
Technological versatility and desire to learn;
Relational skills, strong in customer service;
DEP in computer science or equivalent;