The IT Support Technician will be responsible of providing Level 1 technical support to approximately 250 employees.
Support employees on hardware and software;
Create access, validate malware, configure printers, manage passwords, etc .;
Maintain workstations and work in a Windows environment, Microsoft 365;
Keep up to date the inventory of IT equipment as well as licenses and contracts;
Participate in the training of new users and technical documentation.
2+ years of experience as an IT Support Technician;
Experience in Windows environment, Microsoft 365, Active Directory;
Knowledge of a Email Security Gateway and ServiceDesk software (asset);
Experience with a virtualized environment: VMware, vSphere, vCenter ESXI (asset);
Knowledge of computer networking: switches, routers, security, etc. (asset);
Be open to 24/7 support on rotation every other week;
Hold a valid driver’s license;
Communication skills, reliability and resourcefulness;
Self-taught and desire to learn;
DEC in IT support or equivalent;
Bilingualism required (French and English).