IT Support Team Lead

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2023-07-18
  • Offer # : 3923
  • Region : Ville Saint-Laurent
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED


About the client



The IT Support Team Manager will be responsible for managing an ERP system support team for the company’s various clients.




  • Ensure constant monitoring and effective resolution of customer queries via the ticketing tool
  • Manage customer support, prioritize emergencies, and assign requests
  • Maximize the performance of the support team and ensure high quality customer service
  • Coach the team, solve complex problems, and contribute to their development





  • 5+ years of experience in IT Support
  • Professional experience in team management
  • Knowledge of Sage X3 (strong asset)
  • Leadership and strong spirit of collaboration
  • BAC in computer science or equivalent
  • Bilingualism required (French and English)