IT Support Team Lead

Tasks/Responsibilities

The IT Support Team Manager will be responsible for managing an ERP system support team for the company’s various clients.

MORE PRECISELY

• Ensure constant monitoring and effective resolution of customer queries via the ticketing tool
• Manage customer support, prioritize emergencies, and assign requests
• Maximize the performance of the support team and ensure high quality customer service
• Coach the team, solve complex problems, and contribute to their development

PROFILE

• 5+ years of experience in IT Support
• Professional experience in team management
• Knowledge of Sage X3 (strong asset)
• Leadership and strong spirit of collaboration
• BAC in computer science or equivalent
• Bilingualism required (French and English)