The IT Infrastructure Director will be responsible of managing a team of 7 people (system/network administrators, IT technicians and coordinator) to provide managed services to more than 70 organizations.
Define the IT vision then lead the strategies as well as the operations;
Continuously improve the internal processes of the service center;
Contribute to enhancing IT security by establishing a protection plan for clients;
Negotiate agreements with various suppliers and manage procurement;
Be abreast of new technologies and optimize the services offered to clients.
10+ years of IT experience;
5+ years of experience as a Manager;
Professional experience in managed services;
Mastery of the cloud environment (Cloud);
Excellent knowledge of the Windows environment;
Relational skills and strong customer service;
Leadership, collaboration and team spirit;
Understanding of the needs of an NPO;
Be open to about 15% travel;
BAC in computer science or equivalent;
Bilingualism (French required and functional English).