Application Support Technician

Tasks/Responsibilities

The Application Support Technician will be responsible of supporting more than 450 employees in the apps use in the company.

MORE PRECISELY

Accompany users in technical support on software;

Identify and effectively solve application problems;

Collaborate with an international technical team and report anomalies;

Participate in improving work methods and optimizing processes;

Ensure the proper performance and optimal use of software;

Work in a MAC, iOS, PHP environment.

PROFILE

2+ years of experience as an Application Support Technician;

Professional experience with Jira;

Knowledge of iOS and MAC devices;

Strong communication and customer service skills;

Knowledge of PHP language (strong assets);

DEC in computer support or equivalent;

Bilingualism (French required, functional English).