Application Support Technician

Delan: IT talent hunters 2018-09-25
  • Offer # : 1493
  • Region : Montreal
  • Type of position : Permanent
  • Salary : To be determined

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About the client

CONFIDENTIAL

Tasks/Responsibilities

The Application Support Technician will be responsible for requests assistance from users of the company’s software

 

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Analyze problem-solving requests related to existing applications;

Follow up on problem resolution requests with suppliers until fully resolved;

Define problems causes and carry out the necessary interventions to restore the situation by using the technical knowledge or the appropriate procedure;

Document all the technical and application aspects related to its activities;

Make changes to the menus of some software (Mincron, PKMS) and manage the profiles of users of GDI as well as those of development environments.

Profile

  • 2+ years of experience as a Application Support Technician
  • Experience in computer support and telephone troubleshooting
  • Knowledge of an integrated software package (ERP)
  • Knowledge of AS400 lseries environment (Database, Query, SQL) asset
  • Knowledge of warehouse management software (WMS) and a JIRA support request management system (asset)
  • DEC in computer science or equivalent
  • Bilingual (French and English).