Application Support Analyst

Delan: IT talent hunters 2099-03-04T18:23:01+05:00 2021-09-22
  • Offer # : 2929
  • Region : Montreal
  • Type of position : Permanent
  • Salary : TO BE DISCUSSED

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About the client

CONFIDENTIAL, possibility of working 100% remotely

Tasks/Responsibilities

The Application Support Analyst will be responsible of providing level 1 support on ten applications for the company’s clients.

 

MORE PRECISELY

 

Receive requests, diagnose problems and provide solutions;

Provide remote support, by email or by phone;

Write procedures and keep technical documentation up to date;

Work in a team of 4 employees.

 

 

PROFILE

2+ years of experience as an Application Support Analyst;

Specialized experience in IT support on applications;

Be open to providing 24/7 support on rotation (1 weekend out of 3);

Experience in the field of logistics (strong asset);

Team spirit and communication skills;

DEC in IT support or equivalent;

Bilingualism required (French and English).