The Application Support Analyst will be responsible of supporting company employees on different applications.
Analyze recurring incidents and participate in the implementation of proactive solutions;
Support users on multiple systems (ERP, CRM, WMS, DMS, EDI, Microsoft 365, etc.);
Follow up with different suppliers to resolve some problems;
Write the technical documentation (requirements, test plans, user guides, etc.).
5+ years of experience as an Application Support Analyst;
Experience in the field of distribution;
Good knowledge of Microsoft 365;
Knowledge of Salesforce CRM (asset);
Communication skills, autonomy and analytical mind;
Remain available 24/7 as needed;
DEC in computer science or equivalent;
Bilingualism required (French and English).