Application Support Analyst

Tasks/Responsibilities

The Application Support Analyst will be responsible of supporting company employees on different applications.

MORE PRECISELY

Analyze recurring incidents and participate in the implementation of proactive solutions;

Support users on multiple systems (ERP, CRM, WMS, DMS, EDI, Microsoft 365, etc.);

Follow up with different suppliers to resolve some problems;

Write the technical documentation (requirements, test plans, user guides, etc.).

PROFILE

5+ years of experience as an Application Support Analyst;

Experience in the field of distribution;

Good knowledge of Microsoft 365;

Knowledge of Salesforce CRM (asset);

Communication skills, autonomy and analytical mind;

Remain available 24/7 as needed;

DEC in computer science or equivalent;

Bilingualism required (French and English).