Application Support Analyst

Tasks/Responsibilities

The Application Support Analyst will be responsible of providing levels 1-2-3 support on ten applications for the company’s clients.

MORE PRECISELY

Receive requests, diagnose problems and provide solutions;

Provide remote support, by email or by phone;

Write procedures and keep technical documentation up to date;

Work in a team of 3 employees.

PROFILE

2+ years of experience as an Application Support Analyst;

Specialized experience in IT support on applications;

Be open to providing 24/7 support on rotation (1 weekend out of 3);

Experience in the field of logistics (strong asset);

Team spirit and communication skills;

DEC in IT support or equivalent;

Bilingualism required (French and English).