Level 2 Support Technician

  • Offer # : 1080
  • Sector :
  • Location : Montréal
  • Type of position : Permanent
  • Salary : To be determined


About the client

Our client has been in the retail and distribution business for a number of years and is committed to providing professional and quality services at all times.


The Level 2 Support Technician will be responsible for performing the requests concerning the hardware and the office software while respecting the company norms and standards




Prepare and configure mobile devices such as: iPhone, Android tablet etc.;

Maintain the inventory of computer equipment (computer PCs and servers, printers,

network equipment switch and routers, optical scanner inventory etc.;

Manage and administer level 1 data backups (IBM Tivoli Storage Manager);

Offer user support (corporate or merchants);

Manage the company's Active Directory (Domains, GPO, WINS, DHCP, RDP, WSUS);

Ensure that all requests are properly documented and completed in the application tracking software;

Manage the entire computer infrastructure and perform the technical installation;

Manage the Exchange 2013 enterprise messaging platform.

Required conditions

  • 3 + years of experience as a Level 2 Support Technician
  • In-depth knowledge in technologies such as, PC component/server(x86) (master card, processor, hard disk, memory, card, video etc.
  • Experience with Windows operating systems
  • Proficiency with TCP / IP for the LAN as well as WAN
  • Experience with the mail server (Exchange 2013)
  • Knowledge of office software: Microsoft Office suites, Microsoft Project, Visio, Adobe CreativeCloud suite, Anti-virus (TrendMicro), PDF converter, etc.
  • Experience with data backup software (IBM Tivoli Storage Manger, Veritas etc.
  • DEC in computer science or equivalent
  • Bilingual (French and English)