Our client has been in the retail and distribution business for a number of years and is committed to providing professional and quality services at all times.
The Level 2 Support Technician will be responsible for performing the requests concerning the hardware and the office software while respecting the company norms and standards
Prepare and configure mobile devices such as: iPhone, Android tablet etc.;
Maintain the inventory of computer equipment (computer PCs and servers, printers,
network equipment switch and routers, optical scanner inventory etc.;
Manage and administer level 1 data backups (IBM Tivoli Storage Manager);
Offer user support (corporate or merchants);
Manage the company's Active Directory (Domains, GPO, WINS, DHCP, RDP, WSUS);
Ensure that all requests are properly documented and completed in the application tracking software;
Manage the entire computer infrastructure and perform the technical installation;
Manage the Exchange 2013 enterprise messaging platform.