Level 1-2 Support Technician

  • Offer # : 1238
  • Location : West Island
  • Type of position : Permanent
  • Salary : To be determined

Share

About the client

CONFIDENTIAL

Tasks/Responsibilities

The Level 1-2 Support Technician will be responsible for maintaining communications with the end user as well as write all relevant documentation throughout the life cycle of the service request

 

MORE PRECISELY

 

Attempts to resolve incident immediately;

Supports continuous improvement of ITSM processes;

Support the IT services such as, print, scan, copy services, as well as workplace related devices;

Perform user training, including writing documentation;

Adheres to the ITSM processes in responding to Services Desk requests and incidents;

Back up other IT support staff in Canada;

Ensure impeccable customer service at all levels.

Required conditions

  • 2+ years’ experience as a Level 1-2 Support Technician
  • Network support experience
  • Knowledge of MS Windows and MS Office
  • Ability to work in a team environment and take initiative
  • Ability to effectively prioritize and handle multiple tasks simultaneously
  • DEC in computer science or equivalent
  • Must have a valid passport
  • Bilingual, English is a must.