Application Support Technician

  • Offer # : 1176
  • Sector :
  • Location : Montréal
  • Type of position : Permanent
  • Salary : To be determined


About the client



The Application Support Technician will be responsible for supporting the client on the company's own software




Process all requests such as: support, training, information, technical problem solving and answer users service calls;

Prioritize requests and assess the level of urgency;

Plan the distance learning activities;

Support, analyze and resolve the needs and services issus of external users until complete resolution;

Provide effective solutions and then document them in the service call software (ticket system);

Train all users on the company functions;

Participate in the conversion of migrated client software data to the solution.

Required conditions

  • 2 + years of experience as an Application Support Technician
  • Experience in training applications, software packages in a call center environment
  • Facility to learn quickly in a changing environment
  • Experience with ITIL practices (asset)
  • DEC in computer science or equivalent
  • Bilingual (French and English).